You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately 6.75 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at: firstname.lastname@example.org We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
Conditions for returning products:
- Purchase date is maximum 14 days ago.
- Product is unused and undamaged.
- Return shipping costs are the responsibility of the customer.
- Product is not a custom made product
How to return:
- Register your return via email@example.com state your reason and photos of any defects.
- Wait for approval for your return.
- After approval, you send the product incl. return form to our return address:
Pay attention: Unregistered returns CANNOT be processed.
Optionally, the model withdrawal form can be used, this is here to download