Delivery time and shipping costs
All orders will be shipped to you within 2 business days unless otherwise stated. If it is not feasible, I will let you know shortly. Foreign shipments are normally delivered within a few days, but this can take up to a week in Europe and even longer in exceptional cases.
Postage costs
The shipping costs for the Netherlands are € 4.99. Within the Netherlands, shipping is free for orders over €55.
Rates outside the Netherlands:
Europe: € 7.75
Rest of the world: €14.50
Why no free shipping?
Unfortunately, the carriers do not ship for free, so the shipping costs have to come from somewhere. There are online stores that offer ‘free shipping’, but then these costs are incorporated into the products. I think this is unfair because when you buy multiple products you end up paying the shipping costs several times.
At ThreeDee you pay shipping costs once or nothing if your order is above €55,-.
Order confirmation by email
You will receive an automatic confirmation by email for every completed purchase order. The order confirmation is not your proof of payment, but only indicates that the order process has been successfully completed and that we have received your order. Occasionally this automatic confirmation disappears in the spam box. You will always be notified when your order is presented for dispatch by the distributor.
Returns
Of course, I hope you will be happy with your purchase, but if for any reason you are not satisfied with something you have ordered, you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return the product. You will then be credited the full order amount including shipping costs. Please note that the cost of returning the product from your home to the online store is at your own expense. Check your carrier’s website for exact fares.
If you exercise your right of withdrawal, the product must be returned with all delivered accessories and – if reasonably possible – in its original condition and packaging. If the product is damaged, ThreeDee may pass this reduction in value of the product on to you. So handle the product with care and make sure it is properly packaged when returning it.
ThreeDee will refund the order amount due within 14 days of notification of your return, provided the product has already been received in good order in return.
How do you register a return?
1: Send an email to info@threedee.nl with the order number and possibly the reason for return.
2: Return the items with a shipper of your choice. The address for returns is
ThreeDee
Blankenheymstraat 7
3281 SB Numansdorp
Use of the Model Revocation Form is of course also possible, it can be downloaded here
Please note: Custom-made items are excluded from returns , in the unlikely event that you are dissatisfied with a custom made product you can of course always contact us to discuss the possibilities.
