Delivery time and shipping costs
All orders will be shipped to you within 2 business days unless otherwise stated. If it is not feasible, I will let you know shortly. Foreign shipments are normally delivered within a few days, but this can take up to a week and in exceptional cases even longer.

Postage costs
The shipping costs for the Netherlands are € 4.99. Within the Netherlands, shipping is free for orders over €55.

Rates outside the Netherlands:
Europe: € 7.75
Rest of the world: €14.50

Why no free shipping?
Unfortunately, the carriers do not ship for free, so the shipping costs have to come from somewhere. There are online stores that offer ‘free shipping’, but then these costs are incorporated into the products. I think this is unfair because when you buy multiple products you end up paying the shipping costs several times.

At ThreeDee you pay shipping costs once or nothing if your order is above €55,-.

Order confirmation by email
You will receive an automatic confirmation by email for every completed purchase order. The order confirmation is not your proof of payment, but only indicates that the order process has been successfully completed and that we have received your order. Occasionally this automatic confirmation disappears in the spam box. You will always be notified when your order is presented for dispatch by the distributor.

Returns
Of course I hope you’ll be happy with your purchase, but if for any reason you’re not happy with something you’ve ordered, just let us know within 14 days. I kindly ask you to check the item for damage or defects immediately upon receipt. All return shipping costs are your responsibility, unless the item is not the item you ordered or for some other reason that is my fault. After receiving your email I will let you know how to return the item to ThreeDee. I only accept returns that have been registered.

How do you register a return?
1: Send an email to info@threedee.nl with the order number and possibly the reason for return.
2: Return the items with a shipper of your choice. The address for returns is

ThreeDee
Blankenheymstraat 7
3281 SB Numansdorp

Customers from the Netherlands can also use our return portal via this link

Note: Custom made items are excluded from returns